407-740-7500 info@cssa.pro

OPS Excellence

Build operations that thrive.

The goal of Ops Excellence services is to help you achieve optimal levels of efficiency and effectiveness in your operations. This includes reducing waste, improving quality, increasing productivity, and enhancing customer satisfaction.

How can Ops Excellence assist your organization?

Process optimization

Analyze and improve the processes within a company to make them more efficient and effective. This might include identifying and eliminating bottlenecks, streamlining workflows, and automating processes where possible.

Continuous improvement

Implement of a culture of continuous improvement. By regularly reviewing and improving processes, a company can stay ahead of the competition and adapt to changing market conditions.

Change management

Manage the transition of signficant changes, such as a merger or acquisition. They can provide guidance on how to integrate processes, systems, and teams, and ensure that the company remains focused on its goals during the transition.

Cost reduction

This involves establishing a set of metrics and KPIs to track the organization’s performance and progress towards its goals.

Performance measurement

This involves implementing a system for identifying, prioritizing, and resolving issues as they arise.

Strategic planning

This involves conducting the Level 10 Meetings, ensuring that both Rocks are completed and everyone in the organization is aligned and focused on achieving the organization’s goals.

Why hire Cornerstone Strategic Alliance?

Our experienced consultants can help

  • Optimize processes, reduce waste, and increase efficiency to create cost savings and improve productivity.
  • Identify and eliminate defects in their products or services to improve overall quality and customer satisfaction.
  • Become more agile and responsive to changes in the market or customer needs to adapt quickly and stay ahead of the competition.
  • Provide you with the data and insights needed to make informed decisions and drive continuous improvement.
  • Improve the customer experience to deliver products and services more efficiently and with higher quality.

If that role is not filled in your organization today, we may be able to help.

Assessment Phase:

Recently, Cornerstone Strategic Alliance was engaged to provide an assessment of the company’s “To Go” processes and people resources that included the following:

  • Hiring and Training
  • Manager’s Accountabilities
  • Roles and Responsibilities
  • Shift Leadership
  • Staffing and Scheduling
  • Receiving/Processing the order (via online, direct, third party and phone)
  • Culinary production and prep at service execution
  • Preparing and packaging the order
  • Presenting the order (in restaurant guest, pickup guest, third party pickup and car-side guest pickup)
  • To-go measures and metrics (financial, operating and guest)
  • Provide feedback on deployment of To-go initiatives/projects and identify opportunity for potential improvement

3-Part Approach Phase:

  • Discovery (approximately 2 weeks) – Reviewed operations documentation, prototype layouts, reviewed guest online ordering experience and engaged front line team members in focus groups; created mystery shops; and conducted key stakeholder interviews
  • Synthesized Findings (approximately 1 week)
  • Developed/Presented Recommendations (1 week)

Work with experienced and knowledgeable service providers and gain the expertise and guidance you need to develop and implement a successful Ops Excellence program.

Contact Us at info@cssa.pro or (407) 740-7500