From High Turnover to High Value:  How PI Helped a Salon Chain Sell

Regional Salon Suites Company

Challenge

A regional salon suites company owned by a private equity group was preparing for a sale but struggled to attract a buyer. They faced high turnover on the sales team and ongoing friction between sales and service staff, which impacted occupancy rates and overall team morale.

Solution

Cornerstone was brought in to help align the organization using data-driven team insights from the Predictive Index (PI). Laura proposed a series of targeted team-building and communication workshops to address the leadership gaps and create cohesion across departments.

Implementation

Laura designed and led multiple customized workshops:

• A leadership session to introduce the PI framework and demonstrate how coaching could improve alignment.
• A joint session for sales and service team leads to share best practices, resolve conflict, and build a more collaborative culture using PI insights.
• A final workshop for the frontline sales team focused on collaboration tools, communication strategies, and actionable takeaways informed by the PI data.
• The goal: break silos, increase trust, and boost operational effectiveness in preparation for the sale.

Results

Within 90 days:

• Occupancy numbers improved.
• Communication between sales and service teams noticeably strengthened.
• Turnover began to slow.
• With renewed stability and performance, the company successfully negotiated a sale to a national salon suite brand.

There’s never been a better time to break free from bottlenecks. If you’re ready to discover how a new model could transform efficiency, scalability, and profit—without sacrificing your team’s safety—get in touch with CSSA today. The next chapter of stability and growth begins now.

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